Frequently Asked Questions

How should I prepare for my first treatment?

Clients will be required to prepare an appropriate space to allow therapist to set up. Clients will also be required to provide 2 large towels and 2 small towels. Depending on the type of massage selected, Clients are expected to wear underwear or a vest top and shorts/leggings/jogging bottoms.

What should I expect from my first session?

The therapist will arrive in professional clothing suitable for your treatment. The therapist will also arrive with a massage table and a selection of essential oils / wax balm. The base oil will be grape seed oil. The therapist will require a room to wash their hands before and after the treatment. The therapist will present a consultation form for you to update medical issues and sign. It is advisable to drink plenty of water before and after a massage and also rest and take it easy for the rest of the day to gain the maximum benefit from the treatment.

What are the hygiene and safety requirements and expectations?

* The therapist will arrive at least 15mins prior to the start of the treatment for set up and signing of the consultation forms. A smile and hello will be used to greet clients. No handshakes will be permitted. The therapist will wear a face mask during the treatment, especially where face-to-face contact is needed. ​

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* The treatment must be carried out in a room that has the ability to open a window and is near a bathroom facility for the therapist to wash their hands in line with hygiene regulations.  

*The therapist will use a massage couch and disposable couch roll on top. The therapist will then place the client's own towel onto the couch to prepare for the treatment. The therapist will wash their hands prior to physical contact with the client. 

*As the client you will be freshly showered and be dressed appropriately for your treatment as discussed in your consultation. 

*If you experience any symptoms related to the contraindications within 24hrs or after 24hrs of your treatment then please let the therapist know immediately. 

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* If the therapist feels unsafe in the environment. The treatment will not go ahead and all payments will be returned. Any unprofessional behaviours will be reported and the client will not receive any refunds or have the right to book further appointments. 

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*After the treatment the therapist will leave client to wash hands, offer aftercare advice and dispose of couch roll into a plastic bag and sanitise the couch with hygiene wipes upon leaving the clients residence. 

What are the booking procedures?

*All appointments will be made over the phone or via email. 

*All consultations will be done over the phone/email. You will receive confirmation of your booking shortly after the consultation.

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*Consultation forms will be signed on the arrival of your treatment.

All cash payments must be provided in an envelope and paid on arrival prior to treatment. Alternatively, you can pay directly by card a payment link will be sent to you during your consultation.

All treatments will be booked for 1 hour with 15mins prep time on arrival.  

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Cancel or Reschedule an appointment

All bookings are done over the phone. You are able to cancel or reschedule an appointment within 24hours notice.